Shipping policy

Velvet Box Jewels is not liable for lost shipments when tracking states that the item has been delivered. In such cases, contact the shipper immediately. Velvet Box Jewels is not responsible for any lost or stolen packages. Velvet Box Jewels is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping carrier.

If your package is sent back to Velvet Box Jewels for any reason, you will be subject to paying for the re-shipment of your order.

International Orders

Please note that the following terms and conditions apply to all international orders:

• Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Velvet Box Jewels is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
• The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
• Velvet Box Jewels is not responsible for delayed delivery of packages due to customs issues when shipping internationally.
• All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.